Fox & Ramona

SHIPPING

Each item is made or painted to order and will be shipped within 2 weeks. Please contact us if you need your order sooner and we'll see what we can do! Feel free to contact us at hello@foxandramona.com.au before you place your order to confirm when your item will be sent.

Shipping is via courier. The courier does not deliver to PO Boxes or Parcel Lockers. Please advise if there is a safe place to leave your item if you will not be home to sign for it. Using a business address is ideal, if possible.

Our LARGE CYLINDER PLANTERS are only available for delivery to Metro Melbourne or to pick up from Spotswood (Melbourne, VIC 3015). 

FREE PICK UP from Spotswood (Melbourne, VIC 3015), just select the FREE PICK UP option at the checkout. We will email you when your order is ready to collect.

FREE DELIVERY TO THE FOLLOWING AREAS: Williamstown, Newport, Spotswood, and Yarraville. Just select the FREE LOCAL DELIVERY option at the checkout.

Shipping cost is based on weight and will be calculated at the checkout.

As a guide:

·      Jewellery – FREE SHIPPING

·      Homewares/Prints – Between $10 and $15 (depending on how many pieces you order)

·      Planters – Between $10 and $50 (depending on how many pieces you order)

All items are packed with extreme care. We do not accept returns for change of mind or items damaged after use. If your item arrives damaged please contact us within 48 hours with photographs of the damage and the outer box. We can either replace the damaged item or refund your purchase in full. 

 

CARE INFORMATION

Planter Pots

Whilst concrete is a perfect medium for planters, there are some guidelines that need to be followed to ensure the structural integrity of your planter is maintained.

The roots of plants and trees cause destruction to even the hardest of material – like concrete. Whilst you can plant directly into you planter if you wish, the weight and pressure of the soil can cause damage and cracking so for these reasons it is recommended that plants are contained in plastic pots and placed inside the concrete pot. This process also assists should you need to move your pot.

Our Round Planters come with drainage holes. Our Cylinder Planters do not – the idea being that you could turn them over and use them as a stool if you like.

Our Grey and White Wash Planters are suitable for indoor or outdoor use.

Our Black and Painted Design Planters can be used outdoors however we recommend they be kept out of the elements for the longevity of the look of your planter.

Our Terrazzo Cylinder Planters are for indoor use out of the elements as they can fade in direct sunlight.

 

Concrete Homewares

All of our Homewares are handmade, one-off pieces so will look slightly different to the ones pictured. Air bubbles and surface imperfections are all part of concretes organic nature. Variations in the design and finish are what makes each piece unique.

Whilst our Concrete Homewares are made for decorative use, they are suitable for dry foods. To clean, wipe over with a warm, damp cloth. Do not place in the oven or dishwasher.

Our Concrete Homewares are strong and durable but should be treated like ceramic as they can break or chip if dropped or knocked against a hard surface.