Fox & Ramona

SHIPPING

Each item is made or painted to order and will be shipped within 2 weeks. Please contact us if you need your order sooner and we'll see what we can do! Feel free to contact us at hello@foxandramona.com.au before you place your order to confirm when your item will be sent.

Shipping is via courier. The courier does not deliver to PO Boxes or Parcel Lockers. Please advise if there is a safe place to leave your item if you will not be home to sign for it. Using a business address is ideal, if possible.

Our LARGE CYLINDER PLANTERS are only available for delivery to Metro Melbourne or to pick up from Spotswood (Melbourne, VIC 3015).

FREE PICK UP from Spotswood (Melbourne, VIC 3015), just select the FREE PICK UP option at the checkout. We will email you when your order is ready to collect.

FREE DELIVERY TO THE FOLLOWING AREAS: Williamstown, Newport, Spotswood, and Yarraville. Just select the FREE LOCAL DELIVERY option at the checkout.

Shipping cost is based on weight and will be calculated at the checkout.

As a guide:

·      Jewellery – FREE SHIPPING

·      Homewares/Prints – Between $10 and $15 (depending on how many pieces you order)

·      Planters – Between $10 and $50 (depending on how many pieces you order)

All items are packed with extreme care. We do not accept returns for change of mind or items damaged after use. If your item arrives damaged please contact us within 48 hours with photographs of the damage and the outer box. We can either replace the damaged item or refund your purchase in full.